Contact Center
A contact center is a team of customer contacts who handles a large volume of omnichannel interactions. Traditionally set-up for larger companies, these channels can include phone calls, emails, webchats and social media. Incoming Contact centers provide a service to customers, handle queries, offer product support. Outgoing contact centers will help a company telemarket, or perform market research.
Features included in a contact center are real-time reporting, live scripts, interchangeable assignments, and modular infrastructure.
Our 3D Process
Discover
Our experts analyze your business needs and budget. We inquire about current services, and review your telecom bills, then discuss strategies.
Design
With an eye toward future needs and budget, we present competitive quotes from up to 10 providers at the lowest rates guaranteed.
Deliver
As your liaison, we provision your install to ensure the timely delivery of your services. We also remain with you for the life of your contract.
Optimize Your Business Potential
Here for Your Business Needs
Stop overpaying for your telecommunication services! Your business is unique, and it does not make sense to sign up for canned solutions that may charge you for things you do not need.
BandwidthSolutions can fine-tune your data, voice, cloud and internet services, matching options that make your business more effective and productive.
Stay Connected
Most organizations are in constant communication. We offer the solutions you need.
- Unified Communications
- Video Conferencing
- Office365
- Virtual Desktop
- CRM Integration
Think Ahead
As the world of business transitions to the cloud, we can help you stay in front of the competition.
- Collaborate More Efficiently
- Easily Scale Your Business Size
- Boost Your Security
- Real-Time Data Backup
- User-Friendly Virtual Phones
Provider Portfolio
As a platinum broker, our partnerships allow us to offer customized solutions from each provider for the lowest prices guaranteed!
Our Services are Entirely Free
Through our provider relationships, Bandwidthsolutions’ team of solution experts locate unbiased, best-fit solutions for clients.
We have direct working relationships with our providers through dedicated account managers in a connection that the industry refers to as the “Channel”.
Because there is no overhead cost of using the “channel”, BandwidthSolutions receives the same pricing as their in-house sales reps.
The difference between us and in house sales reps – We are here for YOU, not the bottom line.
We don’t have a quota. We have the freedom to offer you the best possible solutions based on your needs, and not on the amount of money we make on “the sale”.
