Trouble Ticket Escalation
We would Be Happy To Assist You
Let's Escalate Your
BandwidthSolutions make your life easier… With that in mind, our customer support team will escalate the trouble ticket you have open with your provider.
Before You Start:
Because we are not you, the provider will need you to submit a trouble ticket directly to them before we can escalate it.
If you don’t know how to submit a ticket to your provider, call us and we will be happy to supply information to get started.
Where does my Telecom bill come from?
How can BWS offer the lowest pricing?
Are your consulting services really free?
Does using BWS add to my Telecom bill?
Will you support me after install?
Absolutely. BandwidthSolutions assigns a dedicated account manager who will be your advocate before, during, and after any of your order installations. Your satisfaction is paramount to us.
What happens if i have a service issue?
If you don’t see a swift solution from the provider, call our customer service team with a description of the problem along with a trouble-ticket, and we’ll work to resolve the issue on your behalf.
What is a Telecom Broker?
Do You Sell Hardware or other products?
No, however we work with several ancillary vendors and we will be happy to refer some to you. Contact Us for a list of vendors in your area.